1. What is Merimies?
Merimies is a renowned handbag brand celebrated for its modern, stylish designs and exceptional craftsmanship. Exclusively available in Malaysia through www.merimies.my, Merimies handbags are designed to blend fashion and functionality seamlessly.
2. Are all Merimies handbags authentic?
Yes, all handbags sold on www.merimies.my are 100% authentic and sourced directly from the brand. We are proud to be the exclusive reseller in Malaysia.
3. Who can buy from your website?
Currently, we only sell and deliver to customers within Malaysia.
4. How can I place an order?
To place an order, browse our collection, select your preferred handbag, and click “Add to Cart.” Complete the checkout process, and you’ll receive an email confirmation once your order is placed.
5. What payment methods do you accept?
We accept major payment methods, including credit/debit cards, online banking, and e-wallets, for your convenience.
6. How much is shipping?
Shipping fees are calculated based on your location and will be displayed at checkout.
7. Can I return or exchange my purchase?
We do not offer exchanges. However, we accept returns for items that are defective or damaged upon delivery. To request a return, please contact our customer service team within 7 days of receiving your order. The item must be unused and in its original condition.
8. What if I receive a damaged or defective item?
If your bag arrives damaged or defective, please contact our customer service team within 3 days of delivery with photos of the issue. We’ll arrange a refund or replacement.
9. How do I care for my Merimies handbag?
To keep your handbag in excellent condition, clean it gently with a soft, damp cloth and store it in the dust bag provided when not in use. Avoid prolonged exposure to direct sunlight, moisture, or harsh conditions.
10. How can I contact customer support?
You can contact our support team through WhatsApp 017 412 5580 or email at merimies@hypkekartel.co. We’re here to assist you with any inquiries or concerns
